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For assistance with VIVÉ, please follow below instructions to open a ticket in the Ticketing Module. If you currently do not have access to VIVÉ, please ask a supervisor to open a ticket on your behalf. Thank you.

How to open a ticket in VIVE:

Login to VIVÉ. (If you currently do not have access to or cannot login to VIVE, please ask your supervisor to open a ticket on your behalf).
From the Top Menu, select Program Tools.
Select Ticketing Module.
Select New Ticket.
Complete the form then click Save.
The ticket will open. Scroll down to the Working Notes section to enter the description of the issue. This is the space where support staff will communicate with you and your issue will be tracked.
Click on ADD FILES to attach screenshots or other files.
Click Save to send the ticket.

You will be able to communicate with support staff directly via the ticket. You will also receive an email notification each time something is added to or when we respond to your ticket.