Frequently Asked Questions on VIVÉ
How to Log into VIVÉ?
VIVÉ is behind New York City’s firewall. Therefore, one must use NYC.ID to access VIVÉ. If you do not have an account, please visit NYC.ID to create an account.
If you are having difficulty logging in, please contact NYC.ID.
What is VIVÉ?
VIVÉ is NYC Aging’s client management system. This is where NYC Aging contracted, community-based service providers enter in client information, their services, how many clients receive those services and other tools to enrich and ensure quality services are provided to older New Yorkers. It is where contracted service providers enter in their units of services.
What Does VIVÉ Mean and How to Pronounce it?
VIVÉ means live long. You may know the phrase “Vivé la France.” Meaning long live France.
How to get VIVÉ Application Support?
There is a team ready to answer your questions. To get their assistance, please submit a ticket. The Ticketing Module is within Program Tools on the Top Menu. You receive an immediate confirmation once the ticket is submitted. An agent responds as quickly as possible, but no later than two business days.
See screenshot below showing the path to select the New Ticket button.
Additionally, there is a video on how to submit a ticket. Click here to view.
Where can I get VIVÉ Training?
There are two sources of training:
- This Knowledge Base includes reference guides and videos on how to use VIVÉ.
- NYC Aging’s Provider Capacity Building & Training team provides live, virtual training. To register for upcoming training, please visit NYC Aging’s Learning Management System: Gyrus.
What is the Difference Between a Common and Program Reference Guide?
Common Guides are short and target a functionality used by most programs, such as Client Search.
Program Guides are comprehensive instructions for navigating and operating VIVÉ specific to that program. The Program Guides include all related common guides into a single document.
What about Access to PRISM?
NYC Aging plans to merge the functionality and reports of PRISM into VIVÉ. PRISM users will be updated as functionality is migrated to VIVÉ and when PRISM will be retired.