VIVÉ Knowledge Base
VIVÉ is a customized client management system designed by the NYC Aging. Its features include, but are not limited to:
- Streamlined processes on client data collection and reporting
- Expanded methodologies to minimize duplicate clients
- Efficient processes to refer clients throughout NYC Aging services
- Providing NYC Aging enhanced ability to monitor services provided
- Improved data quality and service delivery for NYC Aging
This system supports NYC Aging contractors in managing their client interactions and reporting on services provided.
This Knowledge Base offers quick, easy-to-follow guides on using VIVÉ, including short videos. These guides are navigational and focus on the functionality of VIVÉ. For more information your program’s policies, contact your program officer or see your Program’s Standards. We welcome your feedback at [email protected].
Guides
Common Functionality
- Admin Tools (Video)
- Case Notes (Video)
- Client Profile
- Client Search (Video)
- Consent – Verbal & Written
- Contacts
- Dashboard (Video)
- Documents (Video)
- Enrollments (Video)
- Events (Video)
- Follow Up (Video)
- Glossary
- NYC ID Login
- QR Codes (Video)
- Referral
- Receiving Referrals (Video)
- Sending Referrals (Video)
- These video instructions do not apply to referrals sent to Friendly Visiting programs, Home Care Service programs, or Home Delivered Meals programs. The referrals sent to these programs should be sent through their particular service plan tab found in the enrollment level.
- Reports
- Ticketing Module
- Unit Entry (Video)
- Temporary Event Entry