Home Care Program Guide 

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Home Care Program in VIVÉ

Welcome to the program specific instruction for the Home Care program in VIVÉ.  VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. Below are links to helpful resources.  

Download:

• Complete Home Care Program Guide in PDF 

Common Functionality for the Home Care Program

(ordered by relevance) 

• NYC.ID 
• Referral 
  • Receiving Referrals (Video) 
  • Sending Referrals (Video)
• Enrollments
• Client Search (Video) 
• Events (Video) 
• Case Notes (Video) 
• Follow Up (Video) 
• Unit Entry (Video) 
• Client Profile 
  • Demographics: Emergency Preparedness (Video) 
  • Demographics: Financial (Video) 
  • Demographics: NYSOFA Additional Info (Video) 
• Contacts 
  • Search & Add Contacts (Video) 
  • Manage & Edit Clients (Video) 
• Dashboard (Video) 
• Documents (Video) 
• Admin Tools (Video)