KChan In this guide you will learn Admin Tools IMPORTANT: A “User” is different from a “Client”. Users typically work at a provider and have access to VIVÉ to enter information. Accessing Admin Tools The core function of Administrative Tools is managing users. This is where users are viewed, created, and edited. Step 1: Accessing the Admin … Read more
Launching VIVÉ: First Steps These are recommended some first steps when accessing VIVÉ. At the beginning and end of this document is a link to return to the VIVÉ Knowledge Base. Or you can use your browser’s back button to return to the program reference guide. This guide provides navigational and functional instructions. For assistance … Read more
The Monthly Unit Summary Report (MUS) summarizes entered units rolled up to cost center by service type in a month. This can assist with tracking, assessing and correcting units during the month. Eventually, this report will be attached to one’s invoice.Once you have confirmed these amounts, you must finalize the report. Once a report is … Read more
Backdate a Unit Entry To assist you and your program with backdating units, NYC Aging created this solution. You can update an event signup whether the client is new or already enrolled and active. You can continue using this process moving forward. Key Reminders — Please Ensure the Following: Learn more about backdate an event … Read more
The VIVÉ Legal Assistance for Older New Yorkers Reference Guide VIVÉ is a client management system designed by NYC Aging to support NYC Aging contractors in managing their client interactions and reporting on services provided. This reference guide provides instructions on using the Legal Assistance module of VIVÉ. Follow the links below to navigate to … Read more
VIVÉ Reference Guide – Ticketing Module VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. This reference guide provides instructions on creating a support ticket. Like most software, users run into various issues, have questions, or request … Read more
VIVÉ Reports VIVÉ is a client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. This reference guide provides instructions on running reports in VIVÉ. Follow the links below to access sections of this document or external references.You may access this guide … Read more
Home Delivered Meals Program in VIVÉ Welcome to the program specific instruction for the Home Delivered Meals program in VIVÉ. VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. Below are links to helpful resources. Download: Common … Read more
Friendly Visiting Program in VIVÉ Welcome to the program specific instruction for the Friendly Visiting program in VIVÉ. VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. Below are links to helpful resources. Download: Common Functionality for … Read more
Home Care Program in VIVÉ Welcome to the program specific instruction for the Home Care program in VIVÉ. VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. Below are links to helpful resources. Download: Common Functionality for … Read more