Using the VIVÉ Client Profile Reference Guide
VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC
Aging contractors in managing their client interactions and reporting on services provided. This
reference guide provides instructions on creating, editing, and viewing the Client Profile.
The Client Profile is a common functionality within VIVÉ. You may have accessed this guide from
the VIVÉ Knowledge Base or from a program specific reference guide. At the beginning and end of
this document is a link to return to the VIVÉ Knowledge Base. Or, you can use your browser’s back
button to return to the program reference guide.
This guide provides navigational and functional instructions. For assistance with program operations
or policy, please refer to your program officer or view NYC Aging’s Program’s Standards.
In this guide you will learn:
- Client Profile Overview
o Details Menu
o Demographics
o Emergency Preparedness
o Financial
o NYSOFA Additional Information - General Comments
- Program History
- Profile Update History
- Steps to inactivate a client
Watch videos on: Demographics: Emergency Preparedness, Demographics: Financial and Demographics: NYSOFA Additional Info