Caregiver Program Guide

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Caregiver Program in VIVÉ

Welcome to the program specific instruction for the Caregiver program in VIVÉ.  VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. Below are links to helpful resources.  

Download:

• Complete Caregiver Program Guide in PDF 

Common Functionality for the Caregiver Program

(ordered by relevance) 

• NYC.ID 
• Client Search (Video) 
• Consent – Verbal & Written 
• Client Profile 
  • Demographics: Emergency Preparedness (Video) 
  • Demographics: Financial (Video) 
  • Demographics: NYSOFA Additional Info (Video) 
• Enrollments 
• Case Notes (Video) 
• Follow Up (Video) 
• Unit Entry (Video) 
• Contacts 
  • Search & Add Contacts (Video) 
  • Manage & Edit Clients (Video) 
• Events (Video) 
• Referral 
  • Receiving Referrals (Video) 
  • Sending Referrals (Video) 
• Dashboard (Video) 
• Documents (Video) 
• Admin Tools (Video)