Naturally Occurring Retirement Community (NORC) Program Guide 

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NORCs in VIVÉ

Welcome to the program specific instruction for Naturally Occurring Retirement Communities (NORCs) in VIVÉ.  VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. Below are links to helpful resources.  

Download:

• Complete NORC Program Guide in PDF 

Common Functionality for NORCs

(ordered by relevance) 

• NYC.ID 
• Client Search (Video) 
• Consent – Verbal & Written 
• Client Profile 
  • Demographics: Emergency Preparedness (Video) 
  • Demographics: Financial (Video) 
  • Demographics: NYSOFA Additional Info (Video) 
• Contacts 
  • Search & Add Contacts (Video) 
  • Manage & Edit Clients (Video) 
• Enrollments 
• Events (Video) 
• Unit Entry (Video) 
• Case Notes (Video) 
• Follow Up (Video) 
• Referral 
  • Receiving Referrals (Video) 
  • Sending Referrals (Video) 
• Dashboard (Video) 
• Documents (Video) 
• Admin Tools (Video)