VIVÉ Reference Guide – Ticketing Module
VIVÉ is a customized client management system designed by NYC Aging. This system supports NYC Aging contractors in managing their client interactions and reporting on services provided. This reference guide provides instructions on creating a support ticket.
Like most software, users run into various issues, have questions, or request additional features. In VIVÉ, support requests are created in the Ticketing Module and an agent responds in a timely manner to address the user’s ticket.